ATLAS MAISON

Privacy notice

Last updated 28 September 2026

This notice explains how ATLAS SOVEREIGN LTD, trading as ATLAS MAISON (“we”, “us”), uses personal information when you visit atlasmaison.eu, contact us, create a member account or become a member.

Who is responsible

ATLAS SOVEREIGN LTD is the controller of your personal information. Company number 15597496, registered in England and Wales. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For any privacy question or request, email atlas@atlasmaison.eu.

What we collect

Enquiries: your name, email address, the service you are interested in and the travel details you choose to share, through our website forms, email or WhatsApp.
Membership agreements: when you accept our Membership Terms before paying, your name, email address, chosen plan, the terms version, the language of the page and the date and time of acceptance.
Membership and service records: your requests, our proposals, correspondence and invoices for our service charge.
Member accounts (when available): your email address, name, and any phone number, travel preferences and requests you choose to add. If you sign in with Google or Apple, we receive your name and email address from them, never your password.
Payments: membership payments are processed by Revolut. We receive confirmation of payment but never your full card details.
Website use: technical information needed to run the website securely, and, only if you accept cookies, advertising measurement information described below.

For business concierge matters, such as company registration, residency or property purchase, we may need identity and business documents. We agree a secure way to share them with you and pass them only to the professionals involved.

Please do not send us passport numbers, payment card details or medical information through our forms or member area. Preferences you share, such as dietary requirements, are optional and used only to fulfil your requests.

How we use it, and our legal bases

To answer your enquiry and arrange an introductory call: steps you ask us to take before entering a contract, and our legitimate interest in responding to people who contact us.
To provide the membership, research and coordinate your requests and pass the necessary details to suppliers you choose to book: performance of our contract with you.
To keep a record of your acceptance of our terms and to handle complaints or disputes: our legitimate interest in evidencing our agreement.
To keep accounting and tax records: our legal obligations.
To measure our advertising with cookies: your consent, which you can withdraw at any time.

We do not sell your personal information, and we do not send marketing emails unless you ask to receive them.

If you subscribe to our monthly events calendar, we use your email address only to send that newsletter, on the basis of your consent. Each email includes a way to unsubscribe, and you can also email us at any time. We keep a record of when you subscribed and unsubscribed. Subscriptions are collected through Netlify Forms.

Cookies and advertising measurement

We use Google Ads to understand whether our advertising leads to enquiries, WhatsApp messages or membership checkouts. Advertising cookies are only stored on your device if you select “Accept” in our cookie banner. If you decline, no advertising cookies are stored; Google may still receive limited information without cookies, such as that a page was visited or an enquiry was sent, which is not used to identify you. We also store your cookie choice in your browser, and the member area uses essential browser storage to keep you signed in. You can change your choice at any time in cookie settings.

Who we share it with

We use trusted service providers who process information on our behalf: Netlify (website hosting and forms), Supabase (member accounts, when available), Revolut (membership payments), Google (advertising measurement, and email if applicable) and WhatsApp, which is operated by Meta under its own terms when you choose to message us there. If you book a call, Calendly processes your booking details. Some photographs on our website are loaded from Unsplash’s image servers, which receive your device’s IP address when displaying them. When you decide to book a service, we share with that supplier only the details needed for your booking. We may also share information where required by law.

International transfers

Some of our providers process information outside the United Kingdom and the European Economic Area, for example in the United States. Where this happens, we rely on adequacy decisions or on appropriate safeguards such as the UK International Data Transfer Addendum and the EU Standard Contractual Clauses.

How long we keep it

Enquiries that do not lead to a membership: up to 12 months after our last contact.
Membership, agreement, service and invoice records: for the duration of your membership and 6 years after it ends, to meet legal and accounting requirements.
Member account data: until you ask us to delete your account, or 12 months after your membership ends.

Your rights

You can ask us for access to your information, to correct it, to delete it, to restrict or object to how we use it, and to receive a copy in a portable format. Where we rely on consent, you can withdraw it at any time. To make a request, email atlas@atlasmaison.eu; we will respond within one month.

If you are unhappy with how we handle your information, please contact us first. You can also complain to the UK Information Commissioner’s Office (ico.org.uk) or, if you live in the European Union, to the data protection authority in your country.

Children

Our services are intended for adults. We do not knowingly collect information directly from children; information about children travelling with a member is provided by the member and used only to arrange their travel.

Changes to this notice

We will update this notice when our services or practices change, and show the date of the latest version at the top.